Ordinavo connects external appointment requests, scheduling, Smart Routing AI and mobile documentation in one platform. With Ordinavo Connect, customer portals, terminals or partner systems can submit requests that are then planned, routed and executed by mobile teams on site.
Source: Customer portal
Service type: Maintenance visit
Priority: High
Status: Pending review
Recommendation: add to Daniel Carter's route
Ordinavo Connect opens Ordinavo to external systems, customer portals, terminals and partner workflows. Requests can enter through API, web form or self-service interface and then be reviewed, scheduled and assigned to mobile teams in Ordinavo.
Customers, partners or internal locations can submit appointment requests and service needs digitally.
External systems can send structured requests to Ordinavo and receive status information.
Ordinavo Connect can act as an intake point for terminals, kiosk systems or info points.
Ordinavo does not just plan and route work. It keeps customer, location and contact context connected across scheduling, mobile execution, visit reports, recurring visits and customer history.
Appointment completed
Visit report approved
Follow-up target created
Manage customers, locations, contacts, addresses, coordinates and operational planning defaults in one place.
Turn regular customer visits, service checks or branch inspections into plannable targets automatically.
Document what happened on site, capture results, problems, attachments, follow-ups and billable signals.
See targets, appointments, routes, reports, recurring visits and follow-ups in one chronological customer history.
With the Ordinavo Customer Portal, customers and partners can submit requests, view shared appointments, access released visit reports, download approved attachments and follow customer-safe timeline updates.
Invite customer contacts and control exactly which customer or location context they can see.
Let customers submit requests and follow planned work without entering the internal Ordinavo app.
Release approved visit reports and selected attachments when they are ready for customer visibility.
Show customer-safe progress from request to appointment, report and follow-up status.
Ordinavo helps companies do more than capture operational work. It helps them plan it, structure it geographically, route it intelligently and execute it on mobile devices. Dispatch, management and field teams work in one shared process from open tasks to documented completion.
Ordinavo connects external intake with review, scheduling, routing, Smart Routing AI, mobile execution and traceable feedback.
Ordinavo Connect receives external appointment requests, service needs or partner data through API, web form or terminal.
Requests are structured, validated and made transparent for dispatch or management.
A request becomes a planned job with responsibility, location and preferred time window.
Planned jobs and locations are connected into clear routes for mobile teams.
Smart Routing AI supports dispatchers with explainable route suggestions, priorities and exclusion reasons.
Employees see their route, complete tasks on site and document results directly on mobile devices.
Dispatch, management or connected systems receive traceable status information.
Plan jobs, visits and tasks centrally. Assign work to employees, teams or roles and keep an overview of planned, active and completed work.
Create routes from tasks, targets and locations. Mobile teams receive clear stops, sequences and documentation options directly at the work site.
Ordinavo creates explainable route suggestions: high operational value is prioritized, while work time, travel time and shift length remain binding constraints.
Smart Routing AI helps dispatchers turn planned jobs, locations, priorities and daily capacity into practical route suggestions faster. Suggestions remain reviewable, adjustable and traceable.
Discover Smart Routing AIImportant jobs can be weighted higher and considered earlier.
Work time, travel time and buffer become visible in the planning context.
Stops that are not included are not hidden, but explained transparently.
Smart Routing AI suggests. Dispatch and management decide.
Ordinavo combines task management, mobile documentation, history and role-based access in a lean, expandable platform.
Trace the path from incoming request to scheduled and completed field work.
Assign tasks to employees, teams or responsible users and maintain full visibility at all times.
All feedback, comments and changes remain chronologically documented and traceable.
Ordinavo can be adapted to different workflows, industries and internal processes.
Ordinavo is suitable for companies that need to coordinate tasks, locations or mobile teams centrally – from branch management to maintenance and quality control.
Three examples show how Ordinavo can structure and accelerate operational workflows across different industries.
In a sales-driven company, Ordinavo can be used to centrally coordinate field employees and document customer visits in a structured way. Managers create targets such as retail locations, partner businesses or customer addresses and assign them to individual employees. The employee sees all tasks on a smartphone, updates status information, adds comments and records location data directly in the system. This eliminates the constant use of Excel lists or chat messages. Management always has an up-to-date overview of open, completed or problematic tasks and can react more quickly.
In a logistics company, Ordinavo can serve as a central platform for driver assignments. Dispatchers create route stops, delivery addresses or pickup orders and assign them to the respective truck drivers. The driver receives all tasks on a mobile device, updates delivery status, documents waiting times or reports issues such as damaged goods, missing contacts or delays. Location information helps make the progress of a route traceable. This creates transparent communication between dispatchers and drivers without losing information through phone calls, messenger messages or manually maintained spreadsheets.
A service company offers customers an external form or portal for appointment and service requests. Ordinavo Connect receives the request in a structured way, including location, contact person, preferred time window and description. Dispatch reviews the request, turns it into a planned job, adds it to a route and the mobile team documents the work on site. This creates an end-to-end process from customer request to completed task - without duplicate entry, scattered emails or manual handovers.
Ordinavo can be operated as a cloud solution or within your own infrastructure, depending on your requirements. Companies retain control over data, hosting and security standards.
Fast start, low administrative effort, simple updates and flexible scaling.
Full data ownership, integration into existing IT structures and maximum control over operation and security.
Start with a preconfigured workspace and experience how an external request enters through Ordinavo Connect, gets scheduled, routed, optimized with Smart Routing AI and executed on mobile.
We show Ordinavo using a concrete workflow from your organization, such as field sales, maintenance, logistics, facility management or quality checks.